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• Leeds
• Posted 13th Sep 2010
• 
• Posted by: JHR
• Salary: £14000-16000
• Job Type: Permanent
• Address: 4 York Place
  Leeds
  LS1 2DR
  
• Contact: 0113 2337760
• Reference: JAH649
• This job has been viewed 66 times since it was posted.

Job Description

Collections Advisor / Debt Recovery Officer

This role is based in Leeds city centre, LS1

Salary and benefits: £14000-16000 and a bonus of between £200-400 a month uncapped plus extensive benefits including: Contributory pension, free parking, discounts on products and much, much more

COMPANY INFORMATION:

A leading finance house in the city centre that has grown from strength to strength.

YOU MUST HAVE THE FOLLOWING:

A dynamic, switched personality with at least 12 months experience of working in a debt recovery environment and a solid understanding of collections based roles. The role is UNSCRIPTED and there is no dialler work. You must have a minimum C or above in English and Maths GCSE.

ROLE INFORMATION:

OBJECTIVE:

To ensure highest possible standard of service is given to customers. To minimise arrears and maximise recoveries of defaulting accounts.

DUTIES & RESPONSIBILITIES:

• €¢ Dealing with all inbound and outbound calls concerning arrears, non-starters as necessary

• €¢ Liaising with third parties in order to resolve individual queries and complaints

• €¢ Refer cases to, and liaise with the Litigation & Debt Recovery department as required

• €¢ Undertake clerical and administrative duties on a rota basis

• €¢ Ensure the detection of suspect fraud accounts is referred to the Fraud Department

• €¢ Ensure the detection of gone away account holders is referred in line with department policy

• €¢ Ensure that the discovery of any product complaint is referred to the Merchandise Complaints Team

• €¢ Ensure all accounts are worked with the highest level of professionalism possible whilst ensuring every avenue is explored to gain payment in full of all arrears outstanding

• €¢ To have responsibility for dispute resolution

• €¢ Demonstrate the ability to resolve client issues and display a calm attitude under pressure

• €¢ To undertake any other duties as specified from time to time in accordance with business requirements

• €¢ Ensure compliance with all relevant legislation and specifically that which relates to Data Protection, Money Laundering and Treating the Customer Fairly (‘TCF’) and attend update training as may be required from time to time.

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for.

(Jo Holdsworth Recruitment – Recruitment Agency)