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• LeedsLS1
• Posted 13th Sep 2010
• 
• Posted by: JHR
• Salary: Basic £15,000
• Job Type: Permanent
• Address: 4 York Place
  Leeds
  LS1 2DR
  
• Contact: 0113 2337760
• Reference: JAH664
• This job has been viewed 73 times since it was posted.

Job Description

Full Time Sales & Service Advisor (Inbound & Outbound)

Location: LS1

Salary: Basic £15,000 (OTE £20,000 - £25,000)

Hours of Work:

Example rota: Wk 1 Monday – Friday 8 – 4.30pm (Lieu Day) and Full Day Saturday or Sunday Wk 2 Monday – Friday 12.30 – 9pm

Our Client

Our Client specialises in healthcare and is looking for sales and service advisors to follow up sale enquiries where customers have requested a call back. You will also answer incoming calls. Our client has a reputation as an excellent employer who enjoys high levels of staff retention; they treat all staff as individuals not as numbers

Person Specification

Enthusiastic, productive, target driven individual, with exceptional communication and previous sales skills. Confidence in handling inbound and making outbound calls to customers who have requested a call back. The role requires the candidate to be self motivate, reliable and be able to inject personality, compassion and warmth into calls.

Essential to the job

Exceptional communication skills and confidence in warm selling and able to handle objections tactfully Ability to present solutions, give information that will encourage them to book the initial consultation Able to manage enquires from existing customers and treated customers about after care Enjoys working in a highly competitive and target driven environment Able to sell the benefits of coming for a free consultation, booking the appointment or sending out information pack for later follow up Proactive approach to developing own knowledge of refractive solutions and technology Knowledge of refractive surgery competitor and able to highlight the benefits and what separates us from the competition Must demonstrate excellent knowledge of customer journey including the treatment processes Able to explain aftercare program and alternative locations Able to navigate confidently around database to check consultation availability, review history and arrange treatments Attention to detail and system input accuracy Confident in speaking to customers who are/have cancelled consultations with the aim of getting them to keep the appointment or rebook.

Desirable to the job:

Knowledge of Microsoft Office based computer applications is an advantage.

Role Purpose:

Handle incoming calls and make outbound calls to achieve maximum consultation bookings. Handling enquires from existing customers about aftercare enquires and book aftercare appointments.

Key Outputs / Responsibilities:

Achieving pre-set targets Maximize the opportunities to book consultation Offering provisional treatment dates if this helps the customer plan their time Excellent call quality- through presenting the benefits of coming to the free consultation, demonstrating your knowledge, enthusiasm, building rapport, demonstrating the ability to overcome objections within calls. Recording outcomes after speaking to customers- on specific customer or sales systems Requesting call backs to get clinic advice or clinic contact to the customer Retaining cancelled appointments by handling concerns or objections

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for.