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• Leeds
• Posted 10th Sep 2010
• 
• Posted by: JHR
• Salary: £26,000
• Job Type: Permanent
• Address: 4 York Place
  Leeds
  LS1 2DR
  
• Contact: 0113 2337760
• Reference: EW668
• This job has been viewed 156 times since it was posted.

Job Description

COMPLAINTS RESOLUTION TEAM LEADER LOCATION: Leeds SALARY: Up to £26,000

ROLE INFORMATION: This is an exciting opportunity to join one of our blue chip clients in Leeds as a Complaints Resolution Team Leader.

RESPONSIBILITIES: To manage a specialist complaint handling team, with the aim of resolving complaints and reducing the numbers of escalated complaints. Responsible for the development of the individual team members, managing targets and instilling a culture of ‘Treating Customers’ Fairly’. Analysing and collating complaint Root Cause data; feeding into the Complaint Resolution and QA Manager, suggested process improvements.

KEY SKILLS AND RESPONSIBILITIES: A background of complaint handling within the financial service industry essential Experience of a high volume Customer Services environment desirable Working with both telephone and written complaints in a multi-skilled environment essential Previous people management experience desirable In depth knowledge of TCF and has worked in an environment where TCF has been applied successfully desirable Managing change and driving improvements essential

Overall and desirable qualities Strong verbal and written communications skills. Strong Analytical Skills. Good Organisational, time management and details skills. Ability to work under time constraints and meet deadlines. Ability to develop employees through motivation and training

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for.

(Jo Holdsworth Recruitment – Recruitment Agency)